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Terms and Conditions

1. General

Age of Admittance
45 days to 4 years of age.

Hours of Opening
The Nursery is open Sunday to Thursday from 7.00am to 4.00pm, with an optional early bird (6.30am opening) and a late stay (4.30pm closure) on request. These places are limited and subject to availability.

Weeks Open
The nursery is open 44 weeks a year with an additional 4 week July Summer Camp, depending on your chosen nursery.

Place Availability
The completion of your childcare registration form is not a guarantee of your childcare place at nursery. We will inform you within 7 working days as this is subject to childcare place availability.

Settling In / Gradual Admissions
It is our aim to allow all children time for settling in, so that the child can form relationships with their carers and become familiar within the nursery surroundings. Each child and their needs differ so the length of time for settling in varies from child to child. We find this normally consisting of 2-3 sessions.

We request that a parent attends the nursery the week before the start date with the child for settling in until he or she is happy to be left and so that parents can read all policies and procedures and staff can obtain the relevant child related information and consent to ensure a smooth transition into nursery.

Changes
We reserve the right to make amendments to the terms and conditions of your childcare contract without notice. The current terms and conditions are published online at www.kids-academy.ae

Change of Details
You must immediately inform us of any changes to your contact or bank details.

Court order
You must inform us if your child is the subject of a court order and provide us with a copy of such order on request.

Nappies
Parents are asked to provide supplies of their preferred nappies and additional nappy changing materials when required. These will be tagged with each child’s name.

Off Premises Visits
Staff will occasionally take the children for walks or visits off premises during the course of their sessions in accordance with statutory staffing requirements and parental consent being obtained.

Mobile Phone
To ensure the safety and wellbeing of all children who attend our nurseries we enforce a no personal mobile phone usage within our settings. Should you be on your personal mobile phone as you arrive at the nursery can we please ask that you conclude your phone call before entering the premises and do not use this again until you have left the nursery.

Nursery Closure
The Nursery is closed on public Bank Holidays. Please refer to the academic calendar published online at www.kids-academy.ae

If the nursery that your child attends has to close or we take the decision to close due to events or circumstances which are outside our control, we shall be under no obligation to provide alternative childcare facilities to you.

If the closure exceeds 3 days in duration (excluding any days when the nursery would otherwise be closed), we will credit you with an amount that represents the number of days the nursery is closed in excess of 3 days.

Complaints or Concerns
Customer satisfaction is of paramount importance to us and any concerns/complaints will be reported to the appropriate Director for investigation. If you have a concern or complaint if possible please speak to the nursery manager or alternatively you can email the Nursery Manager. If you have any concerns regarding the services we provide, please discuss these with your child’s keyworker. If these concerns have not been resolved to your satisfaction please contact the Nursery Manager.

Employment or Solicitation of Staff
If, during this childcare contract and for a period of 6 months after the termination of this contract, you (directly or indirectly) employ or otherwise engage the services of any member of our staff who has had contact with your child under this contract then you will be liable to pay and you will be invoiced a fee of AED10,000 as payment to us recruiting and training a suitable replacement member of staff.

Equal Opportunities
Kids Academy is an equal opportunities organisation, which makes decisions without regard to race, colour, sex, religion, national origin, age, disability, marital status or sex change status or any other factor protected by law.

2. Child Security and Protection

Child Protection
Any child who attends the Nursery, irrespective of their racial origin, gender, physical or mental impairment, class, religion or cultural background has a right to protection from neglect, physical, sexual or any other abuse and it is our priority to keep children safe from harm whilst in our care.

The Nursery has a full written policy on Child protection which is available from the nursery manager.

Delivery of children
Children should be delivered by parents/careers into the care of a Nursery Staff Member and entered into the attendance register.

Collection of Children
Children will not be released into the care of anyone other than those named on the childcare registration form unless authorised by the parents personally, by telephone or in writing. If we are not reasonably satisfied that an individual is allowed to collect your child, we will not release your child into their care.

In addition, a personal visit of introduction by the parents, of anyone who will be collecting the child on occasions is encouraged so we are able to confirm their identity.

You are required to inform us immediately if you are unable to collect your child from nursery by the official collection time. All collections must be by an adult over 18 years of age.

Ministry of Social Affairs
It is our obligation to require or seek professional advice or actions from the local social services team if we suspect a child is suffering from harm. We have an obligation to report any instances where we consider that a child may have been neglected or abused to the relevant authorities. We may do so without your consent and/or without informing you.

Behaviour Management
The Nursery has a written policy on behaviour management which is available from the nursery manager.

The use of any form of physical chastisement, verbal humiliation, or aggressive handling of a child is not acceptable at the Nursery.

3. Property and Premises

Personal Property
The Nursery does not accept responsibility for loss or damage of personal property brought on to the premises by children or parents.

Clothing
Parents are requested to send children in easily washable, clearly labelled clothing which is appropriate to the weather conditions. Please discourage your child from bringing items of value to the Nursery. Please provide a spare set of clothing for your child in case of an accident or the need for change of clothing

Car Park
Parents are encouraged to use the drop off zone provided. Drivers are asked to drive at a very slow speed and be cautious before setting off. Any vehicle parked in the Nursery car park is parked at your own risk.

4. Food and Drink

Water
Fresh drinking water is available to all children throughout the day.

For the older children water is available for them to help themselves when thirsty, this promotes independence and self-help skills. For the younger children water will be available and offered throughout the day alongside designated snack and meal times in either beakers or cups depending upon the age and stage of development of the children.

All children will be encouraged by the staff to drink water throughout the day as part of our commitment to offering healthy food and drink options.

Packed Lunch
Parents will provide an appropriate packed lunch each day.

Milk Feeds
Formula bottle feeds should be supplied prepared and labelled by parents and brought to the Nursery each day where they will be stored at the correct temperature until required. Bottles will be rinsed and sent home every evening for sterilization.

Nut Allergy
As the number of children with nut allergies is increasing with parental support we aim to keep the nursery NUT FREE. Parents are requested not to send food or empty food packaging materials into the nursery.

5. Medical

Emergency Treatment
Any child who attends Nursery and has an accident whilst in our care will be given basic first aid treatment by staff. This will include the treatment of minor cuts, bumps or bruises.

Any emergency treatment or medical advice will be permitted unless a parent states in writing otherwise. The Nursery does not accept any responsibility for treatment given against parent’s wishes if we have not been informed otherwise.

Accident Book
All Parents will be informed and required to sign the accident book. In the case of a more serious accident or incident a child will be taken immediately to a doctor or the nearest hospital and parents will be informed.

Sickness
The Nursery will make every effort to notify parents should their child become ill at the Nursery. Senior staff reserves the right to remove the child to hospital in an emergency. Please note minimum exclusion periods apply and must be adhered to; our policy and guidelines are available from the nursery manager.

Contagious Disease
For the benefit of the other children in the nursery, you must not allow your child to attend the nursery if they are suffering from a contagious disease which could easily be passed on to another child during normal daily activities of the nursery.

The Nursery reserves the right to refuse to accept children until the Nursery is satisfied they are not infectious. This is to protect other children from cross infection. The Nursery’s exclusion policy is guided by the relevant local Authority.

If in doubt
If your child is suffering from a doubtful rash, sore throat, discharge from the eyes, nose, diarrhoea or any similar symptoms; please keep the child at home until the doctor has certified that the symptoms have disappeared.

You must inform us immediately if your child is diagnosed with any allergy or intolerance.

Antibiotics
If your child is prescribed antibiotics, please keep them at home until 48 hours dosage has been administered in case of adverse reaction to the medication. Antibiotics and medicines will only be administered by Nursery staff after the child has been taking them for more than 48 hours at home, and only then with written authorisation from their parent. All antibiotics
must be prescribed by a doctor.

6. Your Education Fees

Calculation of Fees
Full days are calculated from 07:00am to 4:00pm.

Fees are calculated on a termly basis according to your booking pattern.

Schedule of Fees
Information regarding these fees is available from the nursery manager and available to view online at www.kids-academy.ae.

Registration Fee
An initial registration fee of AED1,000 is payable with your first invoice. The registration fee is non refundable.

Medical Fee
An annual medical fee of AED500 is payable. The medical fee is non refundable in the case of cancellation or termination of your childcare contract.

Sibling Discount
Where parents have more than one child at the Nursery, a 10% reduction in fees is allowed for the second and subsequent children. This is applicable only on the booking pattern and does not include extra sessions or additional hours.

Absence
Fees remain payable for periods of absence (Holidays and Sickness) as the child’s place is kept open and staff and associated costs continue to accumulate and be met by the nursery.

7. Change of Booking Pattern

To increase your booking pattern we require 24 hours notice subject to availability.

To decrease your booking pattern you must provide us with one terms notice in writing or by email to the nursery manager.

Should insufficient notice be given then you will be invoiced for the full childcare fees for the full terms notice from the date of any change as if the hours had not decreased.

8. Additional Services

Early Birds
Should you require additional childcare in the morning from 06:30am to 07:00am, then an additional half hour charge will be applied to your termly invoice. Places are limited and subject to availability and should be booked a week in advance.

Late Stays
Should you require additional childcare in the evening from 4:00pm to 4:30pm, then an additional half hour charge will be applied to your termly invoice. Places are limited and subject to availability and should be booked a week in advance.

9. Payment of Your Education Fees

Your First Invoice
We will create your first invoice from your child’s first day of attendance until the end of the term. This invoice must be paid in advance before or on your child’s first day of attendance.

Payment of Fees (Termly in advance)
Fees are collected by Cash, Cheque, Credit / Debit Cards or Online payment method and are paid termly in advance in accordance to your booking pattern. However, it is your responsibility to obtain a receipt from the nursery manager as your proof of payment.

Your Final Invoice
We will create your final invoice from the date of your termination email. It is your responsibility to obtain a receipt from the nursery manager as your proof of termination.

Your child may attend during this time unless you have breached the childcare contract terms and conditions.

10. Cancellation of Your Childcare Place

Termination of Contract
If you no longer wish to maintain your child’s place at the Nursery you will be required to give thirty (30) days’ notice in writing or by email to the nursery manager.

Kids Academy reserve the right to exclude a child from Nursery for any breach of the childcare contract. We may terminate your childcare contract if your child’s behaviour at the nursery is deemed by us to be unacceptable or endanger the safety and well-being of other children at the nursery.

Non Payment of Fees
If the payment of nursery fees is outstanding for more than 14 days after the start of term this will result in the termination of your childcare contract and the loss of your childcare place.

Upon termination of this contract the child shall not be permitted entry to the nursery. This shall be regarded as a formal demand for all outstanding monies and we will issue a final invoice and pass this to a debt collection agency for full recovery. In addition you will be liable for all associated debt collection fees and court costs.

Minimum Exclusion Period From Nursery

Disease / Illness Minimum Exclusion Period
When on Antibiotics First two days at home
Chickenpox 7 days from appearance of the rash
Conjunctivitis 24 hrs at home with prescribed medication
Diarrhoea: 48 hrs at home
Gastroenteritis Until authorised by District Community Physician
Hand, foot and mouth 3 – 5 days from the appearance of the blisters
Impetigo Until the skin is healed
Infective hepatitis 7 days from onset of Jaundice
Lice: Until appropriate treatment has been given
Measles: 7 days from appearance of rash
Meningococcal: Until recovered from illness
Mumps: Unless the swelling has subsided and, in no case less than 7 days from the start of treatment
Plantar warts: No exclusion should be treated and covered
Poliomyelitis: Until authorised by District Community Physician
Rubella: 4 days from the appearance of the rash
Ringworm of Scalp: Until cured
Ringworm of Body: Seldom necessary to exclude provided treatment is being given
Scabies: Need not be excluded once appropriate treatment is given
Scarlet fever: No less than 3 days from the start of treatment
Tuberculosis: Until authorised by District Community Physician
Typhoid fever: Until authorised by District Community Physician
Vomiting: 48 hours at home
Whooping Cough: 21 days from the onset of paroxysmal cough
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